Along with Stakeholders
Customers
Customer Satisfaction
- Policy and Basic Approach
Nexstage believes that improving customer satisfaction is the key to increasing our corporate value.
As its basic policy, the company is developing various initiatives under the slogan, "Sincere attention to customer feedback and speedy response" will lead to the realization of "The car dealer loved by everyone". - Targets
We aim to eliminate dissatisfaction in the questionnaires we conduct for our customers after the sale or purchase of vehicles. We are working to achieve zero dissatisfaction in terms of customer service satisfaction.
- Initiatives
«Digitalization of questionnaire after delivery of vehicles to customers»
We used to contract outsource the questionnaire after delivery of vehicles to customers. Instead of that used to be done through phone calls, now, it is done through SMS or the application.
This modification has changed customers to be flexible with answering questionnaires anytime, so the total response rate has increased. Preparing the environment where the company can sincerely treat customers opinions can accurately grasp what they really demand from us, then we pursue improvement in our services.«Smooth customer service by using the “consulting tool”»
The “consulting tool” working with a chat function enables staffs at stores to contact the specific department at the head office to ask for some help when something uneasy to solve happened.
This tool has been utilized since fiscal 2022 and this enabled accurate and timely communication to all stores.
Additionally, customer satisfaction rate is improved as they are not kept waiting.«The result of questionnaires to customers»
(Nov. 2023)
Responsible Advertising and Marketing
- Policy and Basic Approach
We will strive to provide balanced information, correctly indicating the quality and content of the products and services we offer, and taking care to use expressions that do not mislead customers, who are the recipients of the information.
We will not engage in advertising or marketing activities that use information about the products and services of our competitors. - Initiatives
«Accurate price display through the introduction of digital price boards»
We are gradually introducing digital price boards to the vehicles on display starting in 2023.
By presenting customers with timely and appropriate prices based on the total price display, we are creating an environment in which customers can select and purchase vehicles with peace of mind.
Privacy Protection
- Policy and Basic Approach
Local Communities
- Policy and Basic Approach
Nexstage strives to contribute to local communities and solve and develop local community issues, including employment and infrastructure development.
including employment and infrastructure development through our business.
We will continue to work closely with local communities to promote social revitalization. - Targets
«Initiatives that Nextage aims to achieve»
・Job Creation in Local Communities
・Maintenance servises that keep the safety of vehicles necessary for daily lives
・Promoting employment in the area of the store opening
・Utilization as disaster prevention centers in the event of disasters
- Initiatives
«Scholarship Society for Orphans from Automobile Accidents»
We have been contributing to the donation of the association according to the number of cars sold at our stores since June 2019.
Business Partners
- Policy and Basic Approach
- Initiatives
We will promote awareness of our supply chain policy and code of conduct among new suppliers.
Shareholders / Investors
- Policy and Basic Approach
The Company intends to actively engage in dialogue with shareholders with the aim of achieving sustainable growth and enhancing its corporate value over the medium to long term.
«Policy on constructive dialogue with shareholders»
（1）The Company has established an IR Department in the Administration Division, where the representative director, directors, executive officers, and IR staff work closely with internal departments to engage in dialogue with individual shareholders and institutional investors.
（2）In addition to individual meetings, the Company is committed to promoting dialogue with stakeholders and will continue to actively engage in such efforts.
（i）Explanatory meetings for institutional investors and analysts (twice a year)
（ii）Conducting face-to-face meetings with domestic and foreign institutional investors as well as telephone and web conferences, and also meetings using brokerage firm conferences.
（iii）Consider participating in explanatory meetngs for individual investors organized by stock exchanges, securities firms, IR support companies, etc.（3）The Company holds semi-annual financial results briefings and quarterly face-to-face meetings with institutional investors, as well as telephone and web conferences.
After the financial results briefing and institutional investor visits, the content of the dialogue is fed back to the directors.（4）In dialogue with shareholders, the Company complies with laws, regulations, and related rules, and manages insider information in an appropriate manner.
- Initiatives
The 25th Annual General Meeting of Shareholders (held on February 22, 2024) was streamed on the website.
And individual meetings with investors during fiscal 2023 were held with 202 companies and a total of 890 investors.