Risk Management / Compliance
Risk Management
System for Risk Management Promotions
We have established "Risk Management Committee" which has President and Representative Director as the chairperson to promote our risk management mainly with the chairperson and the internal audit office. The members of management committee will receive what have been discussed and considered in the committee. In order to extract and grasp what are the potential risks for our business activities, the committee properly references "N-BOOK". This enables us to analyze the risks more precisely then prepare risk measures in order of importance. Each party and department regularly revise the components with this committee as thoroughly grasping and evaluating risks.
Privacy Policy
Activities of BCP (Business Continuity Plan)
Nextage promotes reinforcement of our management system for BCP. We have established the first action standards at the head office and each branch for potential threads and disasters. When these disasters have occurred, what the associates shall do is listed in "N-BOOK" to be properly followed by them in such situation where the priority is customers' and employees' safe.
Compliance
System for Compliance Promotions
We have established "Compliance Committee" which has our President and Representative Director as the chairperson to promote our compliance mainly with the chairperson and our general affairs department. The members of management committee will discuss what have been considered in the committee.
As violation of laws, compliances, harassments, or those similar activities have been discovered, our associates are able to contact, report and consult with "Nextage Helpline". Also, there are "Customer Center/Customer Consultation Service Division" for customers and inquiry form on our website. We have managed not to disadvantage persons who have reported or consulted to the helpline. This leads us to practice prompt investigations and appropriate measures. We carefully internally share what has been discussed as the measure for these reported cases to prevent reoccurrence of them in respect of the privacy of the reporter and regarded persons shall be protected. The internal operation manual "N-BOOK" thoroughly make us well know about compliances employees must follow.
Reporting System
Nextage has "Internal Reporting System" and "External Reporting System" for all employees to clearly manage the organization. They are prepared due to correction and prevention of the organizational, as well as personal, breaching of laws or misconducts. The internal report system is run by the internal audit office. The external report system is run by cooperation between an external law office and Nextage.
In consideration of its accessibility for employees, anonymous reports are acceptable either through phone calls or email.
We thoroughly control and take an appropriate approach on the reported cases not to let someone disadvantages the reporters' privacies.
① Take appropriate approaches not to deteriorate the working environment of employees who have reported cases.
② There should not be any disciplinary punishment or any disadvantageous treatments on personnel who have reported cases.
③ When a report is made, the person shall not experience any harassment. However, who have harassed or abused is the one experiences punishments. The dissemination of this eases employees to report with less hesitation.
System for the Elimination of Anti-social Organizations
In addition to general affairs department at the head office taking appropriate organizational approaches to unfair or unreasonable request from anit-social organizations, we nominate a person in charge of prevention of unreasonable requests at each branch. N-BOOK is the manual for countermeasures against unreasonable requests or demands from anti-social organizations, which is thoroughly communicated to all associates. There is a system that works in corporation with the customer consultation service asking some counsels to the corporation lawyer when they face these cases while our business activities.